Refund Policy

Full readings

Full BaZi readings are personalized digital content generated from your birth details. Once a reading has been successfully generated and delivered, it is generally non-refundable.

If a paid reading fails to generate, your payment remains valid and you can retry generating the same reading at no additional charge.

Refunds may be considered on a case-by-case basis for duplicate charges, payment processor errors, or extended generation failures that prevent you from accessing purchased content. Contact support for assistance.

Relationship readings

Full relationship readings are personalized digital content generated from two birth profiles. The same delivery and refund terms as full BaZi readings apply. If generation fails, you can retry the same relationship reading at no additional charge.

Question credits

If a question answer fails to generate, the question credit is automatically returned to your account balance. Successfully generated answers are non-refundable.

Blocked questions (medical, legal, investment, privacy-invasive, or otherwise outside Mingora's scope) do not consume credits.

How to request a refund

For refund inquiries, email support@mingora.app. Include your account email, order details, and the reason for your request. We aim to respond within 2 business days.